Every role added a layer — like rings of a spruce. Here's the trail so far, with the outcomes that mark each turn.
Embedded with non-technical operators to run supervised multi-agent systems that ship production software across a five-brand, 200+ location franchise portfolio — discovery to scoping to production rollout, with the security, evals, and CI/CD to back it.
Led enterprise IT for a multi-brand franchise organization — Microsoft 365, Azure, Power BI/Fabric, support operations, security and access governance, vendor strategy, and cross-functional transformation across 200+ locations.
Owned the digital experience portfolio: Adobe Commerce/Magento, B2B commerce, 3D product customization, account dashboards, and custom order forms — agile delivery from backlog to launch, partnering across sales, marketing, and operations.
Global IT leadership for a franchise music education brand: Google Workspace and Okta integrations, data privacy and compliance, training and enablement, and franchise systems across 300+ schools.
Six places where strategy, systems, and people meet — and where I do my best work.
Reimagining legacy operations into modern, integrated, agile-driven ecosystems that scale with the business — across 200+ franchise locations.
Building global IT systems that empower franchise networks — consistent, supportable, and built to scale across hundreds of locations.
Adobe Commerce, Magento, B2B platforms, 3D customization, and frictionless customer journeys — shipped across 500+ B2B accounts.
Microsoft 365, Azure, Power BI, and Fabric environments designed for clarity, governance, and decision velocity — scaled org-wide.
Modernized support operations using Freshdesk, Monday.com, and SharePoint — 40% faster resolutions, fewer escalations.
Identity, access, data privacy, and compliance — Okta, Azure AD, and policy frameworks that hold up under audit across franchise networks.