01
Career·The Path

The path through the grove.

Every role added a layer — like rings of a spruce. Here's the trail so far, with the outcomes that mark each turn.

  1. Jan 2026 — Present

    IT Operations & Systems Engineer

    HTT Brands

    Embedded with non-technical operators to run supervised multi-agent systems that ship production software across a five-brand, 200+ location franchise portfolio — discovery to scoping to production rollout, with the security, evals, and CI/CD to back it.

    • Multi-agent systems shipped to production
    • Human-in-the-loop guardrails & eval harnesses
    • Zero-secret, OIDC-based automation
  2. Oct 2024 — Jan 2026

    IT Director

    HTT Brands

    Led enterprise IT for a multi-brand franchise organization — Microsoft 365, Azure, Power BI/Fabric, support operations, security and access governance, vendor strategy, and cross-functional transformation across 200+ locations.

    • Modernized tech ops across 200+ locations
    • Built support center — cut resolution time 40%
    • Scaled BI and cloud infrastructure org-wide
    • Zero-trust security & access governance rollout
  3. 2022 — 2023

    IT Product Manager I to II — Digital Experience

    Outdoor Cap Company

    Owned the digital experience portfolio: Adobe Commerce/Magento, B2B commerce, 3D product customization, account dashboards, and custom order forms — agile delivery from backlog to launch, partnering across sales, marketing, and operations.

    • Reduced B2B order friction ~40% with 3D tooling
    • Shipped self-service account dashboards
    • Stood up agile product practice & SDLC discipline
  4. 2015 — 2021

    IT Manager to Senior IT Manager

    School of Rock

    Global IT leadership for a franchise music education brand: Google Workspace and Okta integrations, data privacy and compliance, training and enablement, and franchise systems across 300+ schools.

    • Global SSO rollout — 300+ schools via Okta
    • Privacy & compliance program (COPPA/FERPA)
    • Franchise support model & enablement at scale
02
Impact·The Clearing

Where I create impact.

Six places where strategy, systems, and people meet — and where I do my best work.

01

Digital Transformation

Reimagining legacy operations into modern, integrated, agile-driven ecosystems that scale with the business — across 200+ franchise locations.

02

Franchise Technology Operations

Building global IT systems that empower franchise networks — consistent, supportable, and built to scale across hundreds of locations.

03

E-Commerce & Product Strategy

Adobe Commerce, Magento, B2B platforms, 3D customization, and frictionless customer journeys — shipped across 500+ B2B accounts.

04

BI, Data & Cloud Infrastructure

Microsoft 365, Azure, Power BI, and Fabric environments designed for clarity, governance, and decision velocity — scaled org-wide.

05

Support Center & Workflow Design

Modernized support operations using Freshdesk, Monday.com, and SharePoint — 40% faster resolutions, fewer escalations.

06

Security, Access & Governance

Identity, access, data privacy, and compliance — Okta, Azure AD, and policy frameworks that hold up under audit across franchise networks.