Notes from the work.

Short, specific write-ups on what I build and how — supervised AI agents, franchise-scale IT, identity governance, and keeping cloud cost honest. No think-pieces, just what actually shipped and what I learned.

• June 2026 · 6 min read

  Identity is the filter: building identity-aware RAG

  Building a support assistant over 100,000+ tickets across five brands meant the hard problem was never search — it was making sure each answer respected who was asking. Here is how identity-aware retrieval works and why it came first.

  RAGIdentity GovernanceEntra IDAI Agents

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• June 2026 · 6 min read

  Running IT for 200+ locations with supervised AI agents

  How a lean team ran enterprise IT across five brands and 200+ locations by building production systems with supervised AI agents — and the discipline that kept it safe.

  AI AgentsFranchise ITIdentity GovernanceFinOps

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